For GatorCare Members
Your Guide to Care
When searching for care, GatorCare members in Jacksonville have multiple resources available to them. This includes primary care providers, urgent care facilities, and emergency rooms. See below to learn more about your options and facilities available to you.
First Point of Contact
Primary Care Provider
A primary care provider (PCP) is a physician, physician’s assistant, or nurse practitioner who is the first contact for your health concerns and/or conditions. Establishing a relationship with a PCP now will help you to save time and money when you need routine or non-emergent care in the future. If you do not have a designated PCP, the GatorAdvantage Appointment Line or the information below can help you to find one closest to your home or workplace.
Choosing a Primary Care Provider
When it comes to choosing a primary care provider, the amount of options can be overwhelming. Use the link below to begin narrowing down your choices.
GatorAdvantage Appointment Line
The GatorAdvantage Line is exclusive to all Jacksonville GatorCare members making scheduling a primary care or specialist appointment simple. Call 904.383.1487 for an appointment or visit the link for more information.
Jacksonville Tier 1 Provider Directory
For a comprehensive list of tier 1 providers in Jacksonville and the surrounding areas, please visit the link below.
Same-Day Primary & Urgent Care on Campus
To easily access primary and urgent care on UF Health Jacksonville’s campus, please see the link below.
For more providers and tier information, please visit the Network Directory.
Second Point of Contact
Urgent Care Centers
If your PCP, or a physician within the same clinic, is unable to treat you promptly, an urgent care center is your next point of contact. These facilities are a form of walk-in clinic with a focus on providing immediate care; especially when you have a medical problem that is not life-threatening or does not risk disability. Urgent care centers can treat all kinds of conditions, including:
- Common illnesses such as cold and flu symptoms, cough, sore throats, fevers, allergies, migraines, rashes, and ear, eye, sinus, and urinary tract infections
- Minor injuries such as back pain, minor cuts and burns, minor broken bones, minor eye injuries, sprains, and strains
Urgent care centers are located independently of emergency departments and can be visited without the designation of a primary care provider. To find a facility close to you, please see the information below:
Map of Tier 1 Urgent Care Centers in Jacksonville
To find a map of all tier 1 urgent care centers in Jacksonville available through GatorCare, please visit the link below.
Tier 1 Urgent Care Centers in Florida
For a comprehensive list of tier 1 urgent care centers located throughout the state of Florida, please visit the link below.
UF Health Wildlight Urgent Care, Virtual Visits
UF Health Wildlight Urgent Care offers virtual visits in addition to in-person visits for a number of conditions. Evening and weekend hours offered. Schedule an appointment online or call to find out if your condition qualifies for a virtual visit.
Emergency rooms (ERs) treat emergency-level needs, such as life-threatening or critical health conditions, on a 24-hour basis. If your medical problem is life-threatening, call 911 immediately. A visit to the ER without an actual emergency can be costly and time-consuming, and detract medical care from individuals who truly need immediate care.
UF Health Emergency Room | Adult & Pediatrics
Located at 655 8th Street W, Jacksonville, FL, 32209. Visit the link below for more information.
UF Health North Emergency Room | Adult & Pediatrics
Located at 15255 Max Leggett Parkway, Jacksonville, FL, 32218. Visit the link below for more information.
UF Health Pediatric Emergency Medicine Resources
Review warning signs that signal an emergency in children, along with a step-by-step guide of what to expect during your child’s ER visit to prepare now for unexpected emergencies.
UF Health Emergency & Urgent Care Center – Baymeadows
Located at 11251 Lamb Tail Lane, Jacksonville, FL, 32256. Visit the link below for more information.
UF Health Emergency & Urgent Care Center – New Kings
Located at 11277 New Kings Road, Jacksonville, FL, 32219. Visit the link below for more information.
UF Health Emergency & Urgent Care Center – Lane Avenue
Located at 888 Lane Ave. S. Jacksonville, FL, 32205. Visit the link below for more information.
Know Before You Go: Urgent Care vs. Emergency Room
Prior to seeking care, it is valuable to understand the difference between an urgent care center and an emergency room. Click on the graphic below to learn which facility would be appropriate for your future needs.
Additional Care Options
For additional resources concerning medical care, please see the information below:
jacksonville additional resources
Center for Healthy Minds and Practice
This center, often referred to as CHaMP, offers free individual and group counseling services for Jacksonville employees. For more information, visit the link below.
Mental Health & Addiction Services
To view the mental health services available through GatorCare, please visit the link below.
Find a Chiropractor
Find a participating in-network chiropractor with the Florida Blue online provider directory.
Where to Seek Care When Traveling
When planning a trip out of state or out of the country, don’t forget to plan for your care too. Learn how to use your healthcare benefits when traveling with the link below.