Frequently Asked Questions

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Who is eligible to utilize the GatorCare Talkspace benefit?

All active GatorCare members, including spouses and dependents, who are 13 years and older are eligible for online and live video Talkspace mental health therapy. All active members who are 18 years and older are eligible for Talkspace psychiatry services.

Is the GatorCare Talkspace benefit unlimited?

GatorCare members do not have session limits. However, Talkspace is only able to load 30 sessions at a time, so when your provider tells you that you are getting low on credits or have run out of credits, contact gatorcare-support@talkspace.com to have your session limit refreshed at no cost to you.

Is there any cost to cost the GatorCare Talkspace benefit?

Talkspace is a separate, value added service that does not have benefit-associated cost share such as copays and coinsurance. Talkspace is no cost to eligible users through Talkspace.com/Gatorcare.

How do I sign up for my GatorCare Talkspace benefit?

Please wait 4-6 weeks after your first day of coverage under GatorCare to register for Talkspace through GatorCare. It takes a few weeks for your eligibility to be processed. You can then register at talkspace.com/gatorcare. Please use a web browser to register; then download the Talkspace app for ease of use. If you have any questions regarding the app or registration process, check out this registration guide.

Can I register for my Talkspace benefit using the Talkspace app?

No. In order to access Talkspace, you must register at Talkspace.com/Gatorcare via a web browser. After completing registration and creating an account, you can download and use the Talkspace app for ongoing therapy engagement.

How quickly should I hear from my therapist?

Messaging between users and Talkspace therapists is asynchronous, meaning that users and therapists do not communicate in real time. You can reach out to your therapist as often as you need to (and at any time of day), and expect to hear back from your therapist within one working day. If your therapist is responding less frequently than daily/five days a week, please contact the Talkspace support team at GatorCare-support@talkspace.com.

If I am currently participating in counseling through Talkspace, can I receive psychiatry services as well? And vice versa?

Yes. You are able to have multiple “rooms” open in your account, allowing you to see different providers with different specialties. Email Talkspace Support to request the additional service you would like added to your account, and they will provide you with a link to select an additional provider.

Contact Us

If you have additional questions, please view additional FAQs here or contact a GatorCare team member at gatorcareclinical@shands.ufl.edu. To reach a member of the Talkspace support team, contact gatorcare-support@talkspace.com.