New Mental Health Page

gatorcare member programs

Mental Health Services

Crisis Resources

If you think you may be having a mental health emergencycall 911 immediately or present to your nearest emergency room. If you or someone you know is struggling with suicide, please call 911 or call the National Suicide Prevention Lifeline at 1-800-273-8255.

Additional Crisis Support Services

  • Ayuda en Espanol – 888-628-9454
  • National Suicide Prevention Lifeline for Deaf/Hard-of-Hearing Persons – For TTY Users: Use your preferred relay service or dial 711 then 1-800-273-8255
  • New Directions Crisis Line – 833-848-1762
  • Alachua County 24/7 Crisis Line – 352-264-6789

Outpatient Services

Counseling/Therapy

If you are experiencing symptoms of sub-optimal mental health, such as excessive worry or fear, feeling excessively sad or low, extreme mood changes, changes in sleep or eating habits, loss of interest in hobbies or activities, or guilt, you may benefit from mental health counseling.

Counseling (also known as therapy) does not involve the prescribing of medication. Rather, therapy involves communicating with your provider to establish your mental health goals and then using evidenced-based treatments to improve your psychological and emotional well-being.

GatorCare members have access to licensed mental health counselors through UF Health, New Directions Behavioral Health, and Talkspace. Additionally, all UF and UF Health employees have access to licensed counselors through their respective Employee Assistance Programs (EAPs). View the chart below for a summary of the services offered.

Information regarding provider locations and phone numbers can be found on the GatorCare Provider Directories. Additional information regarding each provider can be found on their webpages using the links below.

Psychiatry

If you are experiencing persistent and pervasive symptoms of psychological distress, psychiatry services may benefit you. Psychiatry is the branch of medicine devoted to the study and treatment of mental health conditions. Psychiatrists are able to prescribe medications that may help with your mental health symptoms and recommend concordant treatments.

A referral from your primary care physician is usually required to see a psychiatrist. However, GatorCare members are eligible to engage in telehealth appointments with a dedicated, licensed psychiatrist through Talkspace. Additionally, tier-one psychiatry services are available through UF Health Psychiatry and New Directions Behavioral Health Services.

View the chart below for a summary of covered psychiatry services.

Information regarding provider locations and phone numbers can be found on the GatorCare Provider Directories. Additional information regarding each provider can be found on their webpages using the links below.

Inpatient Services

Prevention

Note: New Directions Behavioral Health does not have a dedicated webpage for GatorCare members. All services can be accessed by calling New Directions at 866-287-9569