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Mental Health Services

Whether you are seeking preventative care, mental health services, or substance abuse services, GatorCare provides you the coverage and resources you need. View our Network Directory to find a provider near you, or try out Talkspace, our free online therapy and psychiatry provider.

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Use the quick links below to access services pertaining to specific categories, such as outpatient and inpatient mental health services, addiction services, and wellness resources.

Crisis Resources

If you think you may be having a mental health emergencycall 911 immediately or present to your nearest emergency room. If you or someone you know is struggling with suicide, please call 911 or call the National Suicide Prevention Lifeline at 1-800-273-8255.

Additional Crisis Support Services

  • Ayuda en Espanol – 888-628-9454
  • National Suicide Prevention Lifeline for Deaf/Hard-of-Hearing Persons – For TTY Users: Use your preferred relay service or dial 711 then 1-800-273-8255
  • New Directions Crisis Line – 833-848-1762
  • Alachua County 24/7 Crisis Line – 352-264-6789

Outpatient Mental Health Services

GatorCare members are eligible to receive outpatient mental health services such as counseling and psychiatry, as a covered benefit. To learn more about tier-one covered providers and locations, please review the information below.


If you are experiencing symptoms of sub-optimal mental health, such as excessive worry or fear, feeling excessively sad or low, extreme mood changes, changes in sleep or eating habits, loss of interest in hobbies or activities, or guilt, you may benefit from mental health counseling.

Counseling (also known as therapy) does not involve the prescribing of medication. Rather, therapy involves communicating with your provider to establish your mental health goals and then using evidenced-based treatments to improve your psychological and emotional well-being.

GatorCare members have access to licensed mental health counselors through UF Health, New Directions Behavioral Health, and Talkspace. Additionally, all UF and UF Health employees have access to licensed counselors through their respective Employee Assistance Programs (EAPs). View the chart below for a summary of the services offered.

Information regarding provider locations and phone numbers can be found on the GatorCare Provider Directories. Additional information regarding each provider can be found on their webpages using the links below.


If you are experiencing persistent and pervasive symptoms of psychological distress, psychiatry services may benefit you. Psychiatry is the branch of medicine devoted to the study and treatment of mental health conditions. Psychiatrists are able to prescribe medications that may help with your mental health symptoms and recommend concordant treatments.

A referral from your primary care physician is usually required to see a psychiatrist. However, GatorCare members are eligible to engage in telehealth appointments with a dedicated, licensed psychiatrist through Talkspace. Additionally, tier-one psychiatry services are available through UF Health Psychiatry and New Directions Behavioral Health Services.

View the chart below for a summary of covered psychiatry services.

Information regarding provider locations and phone numbers can be found on the GatorCare Provider Directories. Additional information regarding each provider can be found on their webpages using the links below.

Inpatient Mental Health Services

For individuals experiencing severe and acute mental health symptoms such as suicidal ideation or psychosis, inpatient treatment may be necessary. In order to access inpatient services, please present to your nearest covered emergency room for evaluation and referral. In the Gainesville area, UF Health Shands Psychiatric Hospital offers evaluation and treatment for a variety of mental health conditions, including psychosis, suicidal ideation, major depression, and anxiety. To complete a free online assessment, schedule an appointment, or learn about offered services, visit their webpage.

Substance Abuse Services

Whether you are seeking immediate detoxification from a substance or long-term recovery, GatorCare has the resources for you. To find a substance abuse treatment provider near you, view our provider directories. For additional information regarding tier-one providers, view our resources below.

UF Health Shands Psychiatric Hospital

UF Health Shands Psychiatric Hospital provides alcohol and drug detox services in a 24-hour, medically supervised inpatient setting. Treatment is available for dual diagnosis as well. Visit their website for contact, location, and program information.

UF Health Florida Recovery Center

The UF Health Florida Recovery Center is a comprehensive addiction treatment program offering all levels of care from detox to partial hospitalization and outpatient care.

UF Health Shands

Wellness Resources

Emotional wellness is for everyone! Whether you are looking to increase your mindfulness, cope with loss, help a loved one, or cope with stress, GatorCare has the resources to help you get there.

Emotional Wellness Presentations

View these recorded presentations on coping with stress, increasing your happiness, practicing mindfulness, and detaching from technology. Presentations range from 30-60 minutes.

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Meditation and Relaxation

Explore our meditation and relaxation resources, including live-streamed classes, pre-recorded sessions, and a self-guided meditation challenge. Learn how to

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Suicide Prevention Resources

UF’s Counseling and Wellness Center shares common signs of suicidal thinking, how to talk to someone who is suicidal, and resources for someone who is suicidal or knows someone who is.

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Wellness Challenges

GatorCare presents ongoing wellness challenges to motivate and support you with your emotional wellness goals. Participate in our sleep, meditation, or “Get Gritty” resilience challenges to boost your emotional health. You will receive information, reminder, emails, and toolkits for achieving your goals.

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Local Resources

Get connected with support groups, providers, and resources in your area. View upcoming courses, programs, and events below.

Alachua County Crisis Center

The Alachua County Crisis Center’s services include a 24/7 crisis line, short-term counseling for individuals in crisis, mobile outreach teams, and a Survivors of Suicide support group for individuals who have been impacted by the suicide death of a loved-one. To access their services, call 352-264-6789 or visit their webpage below.


Alachua County Resource Guide

The Alachua County Community Health and Social Services Resource Guide is a directory to local resources for crisis counseling, food assistance, substance abuse, and other personal needs. Explore these resources today!


NAMI Gainesville

The National Alliance on Mental Illness (NAMI) Gainesville chapter hosts support groups, presentations, and courses for individuals living with mental illness and their families. View their community resource section for comprehensive mental health resources in the Gainesville area.

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National Resources

Discover the most in-depth and up-to-date mental health information through national organizations like NAMI (National Alliance of Mental Illness) or NIMH (National Institute of Mental Health). Learn more about prevalent mental health conditions and available resources!

National Alliance of Mental Illness (NAMI)

NAMI is a grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Join an online support group, find a community near you, or learn more about your mental health diagnosis.

yellow and blue logo of NAMI

National Institute of Mental Health (NIMH)

The NIMH is the lead federal agency for research on mental disorders. Learn more about mental health diagnoses, participate in a research study, or get connected with resources.


Note: New Directions Behavioral Health does not have a dedicated webpage for GatorCare members. All services can be accessed by calling New Directions at 866-287-9569

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