Diabetes Supplies

No-Cost Contour Test Strips Program

Frequently Asked Questions


Program Eligibility

Who is eligible for this program?

Any GatorCare member, regardless of location, who has a diagnosis of either type 1, type 2, or gestational diabetes, uses test strips, and has completed the online educational webinar is eligible to participate in this program.

My child is covered under my GatorCare plan, are they eligible?

Yes, your child is eligible for the Contour program if they are using a traditional meter for testing, if applicable. Have the child view the webinar with the parent, who will need to complete the webinar on the child’s behalf. IMPORTANT: Please input the child’s information on the registration form at the beginning of the webinar so the child will be authorized to receive the test strips at $0 cost share through the pharmacy benefit.

If I completed the True Metrix program in 2019 or 2020, do I still need to enroll? Can I still get free True Metrix supplies?

Yes. If you completed the True Metrix program with GatorCare in 2019 or 2020, you will still need to enroll in the new program. The new program is now utilizing your pharmacy benefit so you will be able to fill the prescription at any retail pharmacy in the Magellan network once you enroll in the Contour program.

You will no longer be eligible to receive free True Metrix supplies under the GatorCare program after 12/31/2020 (for those enrolled in the 2020 program). The True Metrix program has ended and the Contour program has taken its place. If you wish to keep using the True Metrix supplies, you may purchase test strips and other necessary supplies over the counter at any drug store or retailer that sells True Metrix products. True Metrix is not covered under the GatorCare formulary.

Which supplies am I eligible for as a part of this program?

Contour Blood Glucose Test Strips or Contour Next Blood Glucose Test Strips.

Program Enrollment

What do I need to do to receive my test strips at no cost?

GatorCare members need to attend a one-time, 38-minute On-Demand Webinar, titled Live Well with Diabetes: Monitoring and Medications, to be eligible for this program and receive Contour branded test strips at a $0-member cost share through your pharmacy benefit. You will need to fill out the entire registration page accurately and complete the webinar in its entirety. Skipping pages or fast forwarding through the webinar will not count as credit for completion.

At the end of the webinar you will be awarded a certificate of completion. Please keep this for your records as back-up proof in case there are any issues processing your enrollment.

Do I really need to fill out all the fields on the registration form?

Yes. The information you fill out on the registration form is needed to enroll you in the program. Please ensure the information you enter is accurate as it will be used to verify your insurance. All your information is kept confidential and secure.

Why do you need to know my DOB, phone number, email, and insurance number for me to watch the webinar?

We need this information to enroll you in the program. This information is used to validate that your insurance is active as you will receive the test strips through your pharmacy benefit. We will need your email address and phone number in case we need to contact you for anything regarding program enrollment or to send you updated information for the program.

Image of a Florida Blue/GatorCare Member ID Card. Under the name, the member number "UFSH0090021" is listed and the portion "H0090021" is highlighted.

Where can I find my “member ID number”?

Use your Florida Blue card to find your Member ID number. You will notice your Member Number starts with “UFSH”. Refer to the photo for assistance. On the form you will only enter H followed by the number.

Can I save my progress in the webinar, log out, and come back later?

No. Unfortunately, there is no way to save your progress throughout the webinar. You must complete the webinar in one sitting. If you do not complete it in one sitting, you must start from the beginning and fill out the registration process again. The webinar is 38 minutes long and asks questions throughout the presentation.

If you leave the webinar running with no activity for more than 10 minutes, skip slides, or fast forward through the webinar, you will not receive credit for completion.

How do I know I am enrolled in the program?

You will receive a certificate of completion at the end of the webinar. You will have the option to have this certificate emailed to you and the option to download a copy at the end as well. We urge you to keep a copy for yourself as proof of completion in case there is an issue with the participant report.

Prescription, Pharmacy, and Glucometer Help

How do I know I am enrolled in the program?

You may begin filling your prescription on 1/1/2021.

*IMPORTANT: Before filling your prescription, please check that the $0-member cost share has processed with your pharmacy.

Which test strips should my physician write a prescription for?

The test strips that are covered under this program are the Contour and Contour Next test strips. Please ask your physician to write a prescription for the test strips that are compatible with your meter. If you are unsure what test strips are compatible with your meter, ask your doctor or check out this compatibility guide.

If you received a free meter from Magellan, you chose from either the Contour Next ONE or Contour Next EZ Blood Glucose Meters. These meters are both compatible with Contour Next Blood Glucose Test Strips.

Which test strips should my physician write a prescription for?

You can use any retail pharmacy within Magellan’s network to get your prescription filled. To find an in-network pharmacy visit the Magellan Rx Management website or call customer service at 800.651.8921

In the past, GatorCare’s Free Diabetes Testing Supplies Program required members to fill their True Metrix prescription through the UF Health Pharmacy – Medical Plaza in Gainesville. We are no longer requiring you to fill your prescription through this pharmacy. You will fill this prescription like any other prescription and have the freedom to fill at whichever pharmacy you normally fill other prescriptions.

Why is the pharmacy still telling me I have to pay even though I completed the On-Demand Webinar?

First, ensure you completed the webinar in its entirety. You should have received a certificate at the end of the On-Demand Webinar and also had the option to email the certificate as confirmation of completion of the program. This is your receipt that you completed the program. If you did not receive this certificate upon completion, there is a chance your registration was not completed for enrollment. You do not receive credit for the program if you skip or fast forward through any pages.

You also may be filling your prescription before we have completed your enrollment into the program. Program enrollment occurs twice a month and depending on when you completed the webinar, this can take up to 3 weeks. Check in with your pharmacy after the 5th or the 20th of the month to see if a prior authorization has been placed for your test strips prescription. If it has been longer than 3 weeks since the date that you completed the webinar and the problem with pharmacy still persists, please contact gatorcare@shands.ufl.edu.

Are the Contour test strips compatible with my glucometer?

Contour test strips are only compatible with Contour meters. There are also different types of Contour test strips. Before you fill your prescription, be sure the test strips your doctor has written you a prescription for is compatible with your meter. You can check out this guide to help determine which Contour test strips go with which meter.

For example, if you received either the Contour Next ONE or Contour Next EZ Blood Glucose Meter from Magellan, your meter is compatible with only the Contour Next Blood Glucose Test Strips.

I am having issues using my Contour glucometer, how can I get help?

If you are having issues with your device, we recommend having a backup device to check your blood glucose levels until you are able to adequately resolve the problems with your Contour meter.

For issues with your Contour meter, you can visit the Contour website and their FAQ section. You may also reach out to the manufacturer, Ascensia Diabetes Care, for 24/7 customer support at 1.800.348.8100.

Tech Support

I finished the webinar but there is not an option for me to submit/complete the webinar or receive my certificate of completion.

If you were not prompted at the end of the webinar to answer a couple questions and enter your name and email, the system may not have registered you as completing the webinar for a few reasons. The system may have recognized that you skipped sections of the presentation or used the fast forward function. It may also have timed out if it was waiting for a response to a question for too long. Generally, if the webinar waits longer than 10-15 minutes, the system may time you out, requiring you to start the presentation over.

If you are still having issues, please try a different supported browser (see: ‘What browsers are supported?’).

What browsers are supported when viewing the webinar?

For the best viewing experience, please use the latest version of the following supported browsers:

Chrome on Windows 10, Windows 8.1, Mac OS
Firefox on Windows 10, Windows 8.1, Mac OS
Safari on Mac OS
Microsoft Edge on Windows 10 and Windows 8.1
Internet Explorere on Windows 10, Windows 8.2
Mobile Safari on IOS
Chrome Mobile on Android or IOS

What should I do if I am experiencing buffering or choppiness?

This may mean your network speeds are too slow. The recommended minimum download speed for the On-Demand Webinar is 820 Kbps (Standard Broadband). Check your internet provider’s website to test your internet speed.

If you are using a corporate environment or network and still experiencing buffering, it is likely a firewall blocking the stream. We would recommend using a different network to view the webinar.

Where do I go if I need further technical support?

Email gatorcare@shands.ufl.edu with details about the issue you are experiencing. You should receive a response in 1-2 business days.

Questions? Please email gatorcare@shands.ufl.edu.