Update: 1:00 Pm – 12/21/2023
The Talkspace issue has been resolved!
Members who reached out to GatorCare and/or Talkspace: You’ll receive an email from Talkspace letting you know that your session room has been reopened. The goal is to have all impacted members emailed by the end of the day today, Thursday, 12/21/23.
Members whose rooms were affected but did not directly contact GatorCare and/or Talkspace: Session rooms will be automatically reactivated. Notification to these members has not yet been finalized.
Thank you all once again for your patience and understanding!
Update: 10:45 am – 12/21/2023
Talkspace continues to work on a solution for our members. We’ve opened up communication for all members experiencing technical difficulties with Talkspace.
If you are a member needing immediate assistance during regular business hours (M-F 8:00-4:30), please contact us via email at: GatorCareCSR@bcbsfl.com or GatorCare@shands.ufl.edu so that we can directly reach out to our Talkspace Account Management team to assist you.
If you don’t need immediate access you may reach out to Talkspace directly at https://help.talkspace.com/hc/en-us/requests/new
We again thank you for your patience as we work through this issue.
Update: 5:00 PM – 12/20/2023
Dear GatorCare members,
We hope this message finds you well. We regret to inform you that there has been a Talkspace system error affecting appointments and coverage of our valued GatorCare members. Please be assured that your GatorCare coverage remains intact.
We are actively working alongside Talkspace to resolve the situation and will be posting updates to THIS PAGE as we receive them.
We understand the importance of behavioral health services and sincerely apologize for any inconvenience this may have caused.
Your well-being is our main priority and we appreciate your understanding and patience as we work to restore normalcy.