COVID-19 Update

Take Charge of your health

COVID-19 Update

Here's what GatorCare is doing to provide better access for you if you get sick.


Here’s what GatorCare has done to provide better access for you if you get sick:

  • In parity with other Commercial health plans, and to support our members, many of whom are risking their health during this crisis, effective 3/15/20, GatorCare will waive out-of-pocket costs for our members who must undergo treatment for COVID-19, including inpatient hospital admissions, through May 31, 2020.  Member benefits are still subject to the provisions, exclusions and limitations set forth by their specific plan, including network options. If a member chooses to see an out of network provider, the member may be balance billed (this is the amount between what the provider charges and what the in-network allowance would be). 
  • GatorCare instructed MagellanRx to waive early medication refill limits for 30-day prescriptions on maintenance medications.
  • GatorCare instructed Florida Blue to waive copays and deductibles related to medical testing for COVID-19, and to waive copay for virtual video visits for members who think they might have the flu or are experiencing flu-like symptoms. Virtual video visits are covered when rendered by a UF Health provider. Call your doctor to schedule an appointment, and inform them of your symptoms and travel history prior to the visit.
  • In partnership with New Directions Behavioral Health, GatorCare members can talk to specially trained behavioral health counselors at no cost by calling a 24/7 toll-free helpline at 833-848-1762.

Here’s what you can do to take care of yourself:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating and after blowing your nose, coughing, or sneezing. Wash your hands when you touch high-contact objects in public such as elevator buttons, doorknobs, and office telephones.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid contact with people who are sick, and stay home when you are sick.
  • Surgical masks should be reserved for caregivers, healthcare personnel and people with symptoms and under suspicion for COVID-19. It is not recommended that you wear a mask if you are not sick.
  • Make sure you have enough nonperishable food for a week or so in case you get sick, just as you would if you had the flu.
  • Follow government travel restrictions.

For up-to-date information, visit the Centers for Disease Control and Prevention website.